Bdtop1 Privacy Policy — How your information stays protected

This privacy policy applies to all members and visitors of the bdtop1 platform. By using the bdtop1 website or mobile app, you are considered to have accepted this policy.

Bdtop1 believes privacy is a fundamental right. We use your information to improve our services — we never sell it. This policy is designed to give you full transparency about what happens to your data.

• This policy applies to bdtop1's website, mobile app, and all digital channels.
• We do not knowingly collect data from anyone under the age of 18. If such an instance is identified, immediate action will be taken.
• This policy is available in both Bengali and English. In the event of any conflict between the two, the Bengali version shall take precedence.

Bdtop1 collects two types of information — what you provide directly, and what is generated automatically as you use the platform.

What You Provide Directly

Automatically Collected Data

• IP address and device type — used for security verification and fraud prevention.
• Browsing history on the site — which pages you visited, how long you stayed, and what bets you placed.
• Login time and location — for account security purposes.
• Cookies and session data — to make using the platform smoother and easier.

Bdtop1 does not collect data simply because it might come in handy. Every piece of information collected has a specific and legitimate purpose.

• Service delivery: Certain data is essential for core services — creating an account, accepting bets, and processing payments.
• Identity Verification (KYC): Identity verification is a legal requirement for fraud prevention and anti-money laundering compliance.
• Security protection: To detect unusual login activity or transactions and keep your account secure.
• Contact: For important updates, transaction confirmations, and support.
• Service improvement: To understand which features are used most and where issues arise, so we can make the platform better.
• Responsible Betting: To analyse betting patterns and provide support to members who may be at risk.

Bdtop1 shares data with third parties only in specific, limited circumstances. In every case, there is a legitimate reason, and the amount of data shared is kept to a minimum.

Payment Providers

Necessary information is shared with bKash, Nagad, Rocket, or your bank solely to process transactions. This is strictly for payment confirmation and nothing else.

Regulatory and legal authorities

Disclosure of information may be legally required in response to a court order or a lawful request from a government authority. bdtop1 complies with such obligations but always aims to share the minimum amount of information necessary.

Technology service provider

Trusted technology partners providing server hosting, cybersecurity, and software services are given limited data access. They operate under strict confidentiality agreements.

• We do not share your data with any advertising companies or data brokers.
• No member's personal data is shared with any social media platform.
• Where third-party analytics services are used, they operate exclusively on anonymised data.

Bdtop1's data is stored in secure data centres with the highest standards of physical and digital security in the industry. All servers undergo regular security audits.

Retention Period

Once the designated retention period ends, bdtop1 automatically deletes your data or anonymises it so that no individual can be identified.

Bdtop1's data security framework operates across multiple layers. Technical security and procedural security are treated with equal importance.

• Transmission security: All communication between the site, app, and servers is secured with TLS 1.3 encryption.
• Data storage: Stored data is secured with AES-256 encryption.
• Payment security: Card or bank details are never stored directly on bdtop1's servers — all payments are processed through a payment gateway.
• Access Control: bdtop1 staff can only access the data necessary for their specific role.
• Security audits: Regular penetration testing is conducted by third parties.
• Two-factor authentication (2FA): Members can enable 2FA on their account at any time.
• Incident response: If a data breach is suspected, affected members will be notified within 72 hours.

Bdtop1's website and app use cookies. Cookies are small files stored in your browser that help make your experience smoother.

Cookie types

• Essential Cookies: Keeping your login session active and saving your language preference — the site cannot function properly without these.
• Functional cookies: Remembers your preferences — such as which sports you follow most and your preferred language.
• Analytical cookies: To understand which pages get the most traffic and where issues arise, so the site can be improved.

You can disable cookies from your browser settings. However, turning off certain essential cookies may cause parts of the site to stop working properly. bdtop1 does not use any third-party tracking or advertising cookies.

Every bdtop1 member has important rights over their personal data. To exercise these rights, email us at support@bdtop1.best or reach out via Live Chat.

Bdtop1 may update this Privacy Policy from time to time. For significant changes, members will be notified by email or SMS at least 14 days in advance. Minor updates will be reflected through a revised date on the page.

For any privacy-related questions or requests:

• Email: support@bdtop1.best — Write "Privacy Request" in the subject line.
• Live Chat: Log in to the bdtop1 site or app and chat with us anytime.
• Available 24 hours a day, 7 days a week.